Customer Experience Officer (OG-II)
Last date to apply Nov 22, 2026 8 days left
On this page 8 sections
About Customer Experience Officer (OG-II)
Zarai Taraqiati Bank Limited is hiring for the post of Customer Experience Officer (OG-II) (1 post) in Islamabad.
The Customer Experience Officer is responsible for arranging independent research/surveys to measure service quality, evaluating customer perception, and analyzing customer complaints.
- Arranging Independent Research/Surveys to measure level of implementation of SQ Standards in FTC regime, gauging Customers Perception about Bank.
- Evaluation of the Customers perception by identifying grey areas and its escalation to the Higher Management as well as respective Zonal Chiefs for improvement of imperfections.
- Periodical analyses, suggestion to bridge the gaps identified through customer's complaints vide "Services Pitfall analysis" and monitoring of its execution process with integration to all concerned.
Requirements for Customer Experience Officer (OG-II)
Applicants for Customer Experience Officer must hold a minimum Bachelor's degree and have at least 3 years of relevant experience.
- Education: Minimum Bachelor degree from HEC recognized Institute/University (National/International)
- Experience: Minimum 03-years' relevant experience.
- Skills: Liaising, MIS management, research & reporting.
Age limit for Customer Experience Officer (OG-II) by date of birth
You must be born between 23 November 1985 and 22 November 1991.
Counted on the closing date, 22 November 2026, in completed years (35–40 years). Some candidates get extra years of relaxation: see who qualifies.
Compare with the other 7 roles
| Role | Posts | Education |
|---|---|---|
| Officer - AML Policy, Compliance and Control Unit (OG-II/OG-I) | 1 | Bachelor |
| Head Compliance & Monitoring Unit (OG-I) | 1 | Bachelor |
| Account Monitoring Officer (OG-II) | 1 | Bachelor |
| AML Analyst-TMU (OG-II) | 1 | Bachelor |
| Officer-CFT Desk (OG-II) | 1 | Bachelor |
| Sanction Analyst (OG-II) | 1 | Bachelor |
| Service Quality Analyst (OG-II) | 1 | Bachelor |
| Customer Experience Officer (OG-II) · this role | 1 | Bachelor |
How to Apply for Customer Experience Officer (OG-II)
To apply for the Customer Experience Officer (OG-II) position at Zarai Taraqiati Bank Limited, follow the application method given in the official advertisement. Applications close on Nov 22, 2026. There is no application fee.
All 8 roles share one application process: see the full steps on the recruitment page.
Apply nowSource Advertisement
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Guides & tools for Customer Experience Officer (OG-II)
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Can I Apply for Customer Experience Officer (OG-II)?
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This job requires
- Education
- Bachelor
- Experience
- 3 Years
- Age
- 35–40 years
- Gender
- Male & Female
- Profession
- Officer, Customer Service Jobs, Management Jobs
This tool is a quick comparison based on the structured information available on Joblo. The official advertisement remains the final authority on eligibility.