The IT Assistant will provide first-level technical and operational support to users of the Electronic Public Procurement System (EPADS), assisting with various system-related processes and troubleshooting.

Provide first-level technical and operational support to users of the Electronic Public Procurement System (EPADS) and respond to queries received through the helpdesk.
Assist users in registration, login, profile management, tender publication, bid submission, and other EPADS-related processes.
Troubleshoot and resolve routine system-related issues and escalate complex technical matters to the concerned technical team.
Guide procuring agencies, bidders, and other stakeholders on the effective use of EPADS through telephone, email, and other designated communication channels.
Maintain records of user queries, complaints, resolutions, and escalations, ensuring timely follow-up and closure.
Prepare periodic reports on helpdesk activities, recurring issues, and user support requirements.
Perform other IT support and helpdesk-related duties assigned by the competent authority.

Requirements for IT Assistant

Applicants for IT Assistant must hold a Bachelor's degree (14/16 years of education) in a relevant field, with preferred hands-on experience in IT support/helpdesk.

Education: Bachelor's Degree (14/16 years of education) in Computer Science, Information Technology, Engineering, Cyber Security, Data Science/Statistics, or a related qualification from a HEC-recognized university.
Experience: Relevant hands-on experience in IT support / Helpdesk will be preferred.

Age limit for IT Assistant by date of birth

You must be born on or after 21 November 1992.

Counted on the closing date, 20 November 2026, in completed years (Up to 33 years). Some candidates get extra years of relaxation: see who qualifies.

Compare with the other 5 roles

Role	Posts	Age	Education
Chief Information Security Officer (CISO)	1	Up to 55	Master
Chief Technology Officer	1	Up to 55	Master, Bachelor
Application Security Engineer	1	Up to 40	Bachelor
Security Compliance Officer	1	Up to 40	Bachelor
IT Assistant · this role	3	Up to 33	Bachelor
IT Technician	1	Up to 30	Intermediate Pass, Diploma

How to Apply for IT Assistant

To apply for the IT Assistant position at Public Procurement Regulatory Authority, follow the application method given in the official advertisement. Applications close on Nov 20, 2026. There is no application fee.

All 6 roles share one application process: see the full steps on the recruitment page.

Apply now

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