National Bank of Pakistan NBP Karachi HR Jobs 2026

National Bank of Pakistan (NBP), a leading bank in the country, is seeking talented, dedicated, and experienced professionals for various Human Resource Management positions based in Karachi. These NBP Jobs 2026 offer a contractual employment opportunity for three years, with the possibility of renewal.

Job Overview

Available Vacancies

National Bank of Pakistan is looking to fill multiple positions across its Human Resources department. The roles include:

• Senior Officer – HR Grievances (OG-II / OG-I)
• Senior Officer – HR Complaints (OG-II / OG-I)
• Officer – HR Investigations (OG-III / OG-II)

Eligibility and Qualifications

Candidates must meet the specific eligibility criteria for each position, including educational qualifications, relevant experience, and essential skills.

1. Senior Officer – HR Grievances (OG-II / OG-I)

Applicants for Senior Officer – HR Grievances must possess a minimum of a Graduation degree and relevant HR experience.

• Education: Minimum Graduation or equivalent from a local or international university/college recognized by the HEC of Pakistan. A Master’s degree and/or HR certifications are preferred.
• Experience: Minimum 2 years of work experience, with at least 1 year in Human Resources. Experience in similar roles within the financial sector is preferred.
• Skills: Good communication/interpersonal skills, effective team player, service-oriented approach, knowledge of MS Office applications, and a strong understanding of HR functions.

2. Senior Officer – HR Complaints (OG-II / OG-I)

Candidates for Senior Officer – HR Complaints should have a Graduation degree, preferably in HR, along with specific work experience.

• Education: Minimum Graduation or equivalent from a local or international university/college recognized by the HEC of Pakistan, preferably in HR. A Master’s degree and/or HR certifications are preferred.
• Experience: Minimum 2 years of work experience, with at least 1 year in Human Resources. Experience in similar roles within the financial sector is preferred.
• Skills: Good communication/interpersonal skills, effective team player, service-oriented approach, knowledge of MS Office applications, and a strong understanding of HR functions.

3. Officer – HR Investigations (OG-III / OG-II)

For the Officer – HR Investigations role, a Graduation degree is required, with preference given to those with a Master’s or LLB degree.

• Education: Minimum Graduation or equivalent from a local or international university/college recognized by the HEC of Pakistan. A Master’s degree and/or LLB and/or HR certifications are preferred.
• Experience: Minimum 1 year of experience in Human Resources. Experience in similar roles within the financial sector is preferred.
• Skills: Good communication/interpersonal skills, effective team player, service-oriented approach, knowledge of MS Office applications, and a strong understanding of HR functions.

Post-Wise Responsibilities

Senior Officer – HR Grievances (OG-II / OG-I)

The Senior Officer – HR Grievances will be responsible for managing employee grievances and ensuring fair resolution. This is a contractual position for three years, renewable.

• Process and manage all categories of employee grievances received directly from employees or escalated through various organizational channels in accordance with applicable policies, procedures, and service standards.
• Conduct comprehensive fact-finding exercises by obtaining relevant feedback, documentary evidence, and comments from concerned Departments, Regions, Groups, and Stakeholders regarding grievances raised by employees.
• Examine grievance cases critically, identify gaps or discrepancies in responses/information received, and coordinate with relevant stakeholders for clarification and resolution.
• Prepare detailed case summaries, recommendations, and briefing notes for submission to the Competent Authority to facilitate informed and fair decision-making.
• Facilitate and coordinate the review process of individual Annual Performance Appraisal (APA) grievances received through the designated grievance portal/system.
• Process APA-related grievances in accordance with prescribed eligibility criteria, policies, and guidelines, including scrutiny and resolution of discrepant or exceptional cases through to final redressal.
• Maintain complete, accurate, and confidential records of grievances, case proceedings, supporting documents, and decisions for reporting and audit purposes.
• Ensure timely follow-up and monitoring of grievance cases to achieve resolution within defined turnaround timelines.
• Assist in implementation and enhancement of grievance process digitalization initiatives, automation projects, and system improvement measures.
• Coordinate with HR, IT, and relevant departments for effective functioning and continuous improvement of grievance management systems and portals.
• Prepare periodic reports, dashboards, trend analyses, and management updates related to employee grievances and APA cases.
• Ensure confidentiality, impartiality, and procedural fairness in handling employee grievances and related matters.
• Perform any other assignment as assigned by the supervisor(s).

Senior Officer – HR Complaints (OG-II / OG-I)

The Senior Officer – HR Complaints will handle employee complaints and ensure compliance with organizational policies. This is a contractual position for three years, renewable.

• Scrutinize, examine, and process employee complaints received from various quarters in strict compliance with applicable organizational policies, rules, and regulatory guidelines.
• Review and analyze fact-finding reports to identify gaps, inconsistencies, or deficiencies, and raise appropriate queries with investigators for clarification and completeness.
• Prepare concise case summaries, recommendations, and briefing notes for submission to the Competent Authority to facilitate informed decision-making.
• Maintain complete and updated records of complaints, correspondence, and case outcomes in an organized and confidential manner.
• Ensure timely follow-up and monitoring of complaint resolution processes in accordance with defined timelines and service standards.
• Liaise with internal departments, regional offices, and stakeholders for collection of information/documents relevant to complaint handling.
• Ensure confidentiality, impartiality, and procedural fairness during complaint review and investigation processes.
• Assist in preparation of management reports, complaint status updates, dashboards, and regulatory/compliance submissions, as required.
• Perform any other assignment as assigned by the supervisor(s).

Officer – HR Investigations (OG-III / OG-II)

The Officer – HR Investigations will be responsible for conducting and assisting in formal HR investigations. This is a contractual position for three years, renewable.

• Review the contents of the complaint received, and initiate facts findings on the recommendation of Unit Head/Wing Head.
• Process and provide assistance to assigned formal investigations, warranting deeper assessment and review initial reports received through the Unit Head.
• Follow-up with designated Investigation Officer(s) to submit their findings and reports strictly within the defined Turn Around Time (TAT).
• Perform initial scrutiny of investigation reports, and identify gaps to Unit Head/Wing Head, and raise queries with investigators to ensure complete clarity.
• Prepare and process formal Office Notes for assignment and closure of investigation.
• Forward the final investigation report to the concerned department for further necessary action.
• Maintain an accurate and updated Management Information System (MIS) for case tracking.
• Perform any other assignment as assigned by the supervisor(s).

Important Note

National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability. The employment will be on a contractual basis for three years, which may be renewed at the discretion of the Management. Selected candidates will be offered compensation packages and other benefits as per the Bank’s policy/rules.

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