HR Officer – Staff Loans & Welfare (OG-III / OG-II)

The HR Officer – Staff Loans & Welfare will be responsible for managing staff loans and welfare activities, particularly medical claims processing, within the Human Resources department on a contractual basis.

• Manage end-to-end processing of medical and hospitalization claims of employees.
• Scrutinize medical bills and claims in accordance with the Bank's approved medical policy, rules, and SOPs.
• Ensure completeness, authenticity, and accuracy of supporting documents prior to processing.
• Address and comply with internal control requirements and audit observations at the claim sanction stage.
• Apply a good understanding of medical reimbursement procedures and HR administrative framework.
• Ensure proper documentation and record-keeping to support audits and inspections.
• Coordinate with concerned stakeholders for verification, compliance, and approval of hospital panel/reimbursement cases.
• Maintain accurate data records and MIS related to medical claims, hospital panels, and other assigned HR functions.
• Ensure data integrity, timely updating, and availability of reports as required by management.
• Handle staff queries related to medical claims, welfare benefits, and associated HR matters in a timely and professional manner.
• Perform any other assignment as assigned by the supervisor.

Applicants for HR Officer – Staff Loans & Welfare must hold a minimum graduation degree with at least 1 year of experience in HR Operations/Services, preferably in the banking or financial sector. A Master's degree is preferred.

• Education: Minimum Graduation or equivalent from a local or international university/college recognized by HEC. Candidates having a Master's degree would be preferred.
• Experience: Minimum 01 year of experience in HR Operations and/or HR Services, preferably in Banking and/or Financial Institutions and/or Insurance Companies. Exposure to Hospitalization Claim Management and working on any Medical Information System will be preferred.
• Skills: Knowledge of HR Operations (especially Medical Claim processes), good communication skills, good team player, proficient in MS Office (Word, Excel, PowerPoint, etc.), and working knowledge of SAP-HCM would be preferred.