Branch Manager (OG-I)

The Branch Manager (OG-I) is responsible for the overall strategic and operational management of the branch, driving business growth and ensuring compliance with banking regulations.

• Undertake the responsibility of overall management of branch affairs, including development of consumer, liabilities, and wealth management business (Conventional & Aitemaad).
• Achieve targets/KPIs through meeting branch sales objectives as allocated and support the implementation of sales strategies in the branch.
• Meet with Existing to Bank (ETB) and New to Bank (NTB) customers for deposit generation and to market retail banking products (Conventional & Aitemaad).
• Ensure service delivery in the branch to the highest competitive standards, initiate customer satisfaction reviews, obtain customer feedback, and re-align processes to improve customer experience and timely resolution of complaints and queries.
• Execute and deliver the branch's annual business plan and budget, ensuring that activities and plans performed by the branch are aligned to the Region/Group strategy and plans.
• Focus on core deposit generation through opening of core accounts to minimize volatility in the branch portfolio.
• Manage attrition of deposit and customers through proactive and timely interventions.
• Implement innovative cost-saving initiatives to minimize the variable costs of the branch.
• Carry out performance evaluation, mentoring of the reporting staff, and conduct periodical meetings with the staff to achieve business and service targets (Conventional & Aitemaad).
• Review reports and liaise with the controlling office regarding branch affairs.
• Monitor internal controls of the branch on a regular basis to ensure sound operational health leading to compliance with the Bank's internal policies and prudential regulations and eliminate fraud and forgeries by keeping stringent and proactive internal control mechanisms.
• Stay abreast of the market trends and devise strategies to counter competition and maximize market share.
• Provide support for new product launches and campaign new sales initiatives (Conventional & Aitemaad).
• Ensure smooth branch and system maintenance and manage the administrative affairs of the individuals in the branch.
• Ensure that the branch staff is fully compliant with all the AML preventions and KYC policies.
• Manage staffing capacity, recruitment, succession, and manpower planning.
• Establish a culture and work environment that attracts, retains, and motivates the highest caliber of skilled professionals.
• Ensure compliance with Banking Laws, instructions, regulations, and procedures.
• Maintain all files/documentation and ensure comprehensive records maintenance related to daily business operations.
• Ensure audit requirements and observations related to business are addressed (both internal and external) and implement measures to minimize and curtail recurrence. Also ensure that Shariah compliant environment is maintained at IBWs within the Region.
• Ensure all processes are completed within the specified TAT.
• Ensure all SOPs are followed as per the policies and procedures of the Bank.
• Perform any other assignment as assigned by the supervisor(s).

Applicants for Branch Manager (OG-I) must hold a minimum Graduation degree with at least 4 years of banking experience, including 2 years in a managerial role.

• Education: Minimum Graduation or equivalent from a local or international university/college/institute recognized by the HEC of Pakistan. Candidates having a Master's degree from an HEC recognized university/institution will be preferred.
• Experience: Minimum 4 years of experience in Commercial Bank(s), out of which at least 2 years as Branch Manager and/or Branch Operation Manager and/or Relationship Manager or in a similar role. Female Branch Managers who are on a career break (not more than 3 years) are encouraged to apply.
• Skills: Sound knowledge of branch banking/branch operations, complete product knowledge, knowledge of compliance regulations (AML-CFT, SBP PRs and international processes), good business acumen, goal-oriented and result-driven, good acumen in dealing with audit issues, analytical skills with strong interpersonal skills, proven leadership and branch management skills, outstanding customer services skills, ability to communicate ideas in both simple and technical terms, ability to pay attention to details, ability to prioritize and accomplish tasks, team building skills.