Assistant Manager/Deputy Manager Application Support

The Assistant Manager/Deputy Manager Application Support will provide critical support for the bank's core banking and enterprise applications, ensuring smooth operations and timely issue resolution.

• Provide strong hands-on support for Core Banking System including issue resolution, parameter management, user support, product configuration and application monitoring.
• Manage End of Day (EOD), Start of Day (SOD), and other critical banking application processes, ensuring timely completion and resolution of production issues.
• Provide functional support to CBS users across branches and head office.
• Manage user rights, roles, and system access according to internal SOP's and regulatory controls.
• Ensure smooth integration and reconciliation processes between CBS and other banking systems.

Applicants for Assistant Manager/Deputy Manager Application Support must hold a Master's degree with 8-10 years of relevant IT experience, specifically in supporting banking applications.

• Education: Master's degree (16 years of education) in Computer Science, Information Technology, Software Engineering, or a related field from an HEC-recognized university.
• Experience: 8-10 years of relevant IT experience and strong hands-on experience in supporting Core Banking Systems (CBS) or other enterprise banking applications in a bank.
• Skills: Strong hands-on experience in Core Banking System support including issue resolution, parameter management, user support, product configuration and application monitoring. Experience in managing End of Day (EOD), Start of Day (SOD), and other critical banking application processes. Familiarity with branch banking workflows. Strong understanding of banking operations, transaction processing, GL integration, reconciliation processes, and interfaces between CBS and other banking systems.